Shipping Policy
At Vellomi, we work with trusted logistics partners to ensure every order is handled with care, quality-checked, and delivered as efficiently as possible. Below you’ll find our clear delivery and processing timeframes.
1. Processing Time
Every order undergoes a quality-control check and secure packing process before dispatch.
Processing time:
1–2 business days
This allows us to prepare and inspect your order properly before it leaves our fulfilment facility.
2. Delivery Timeframes
Delivery times vary depending on courier routing, customs processing, and order volume.
United Kingdom
Estimated delivery:
6-11 business days
United States
Estimated delivery:
7-15 business days
Europe
Estimated delivery:
7-15 business days
Canada & Australia
Estimated delivery:
7-18 business days
Most customers receive their orders towards the earlier end of these estimates.
3. Tracking Information
Once your order has been dispatched, you will receive a tracking number and courier link via email.
Tracking updates typically activate within 2-5 business days, depending on the courier handover stage.
4. Why Our Delivery Time Works This Way
To offer consistent quality and fair pricing, we use a centralised global fulfilment network rather than mass retail storage.
This ensures:
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Reliable product consistency
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Secure packaging and handling
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Fair prices without inflated mark-ups
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Access to items not always available through standard UK/US channels
Our customers prefer this approach because it delivers high-quality products without high-street pricing.
5. Delivery Delays
While rare, delays may occur due to:
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Customs inspections
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Seasonal courier backlogs
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High-volume periods
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Weather disruptions
If your order seems delayed, contact us and we’ll be happy to assist.
6. Wrong Address Disclaimer
Please ensure your shipping details are correct at checkout.
We cannot refund or replace orders shipped to incorrect or incomplete addresses.
7. Lost or Damaged Parcels
If your order arrives damaged or fails to arrive within the expected timeframe:
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Email us at info@vellomi.com
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Include your order number
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Attach clear photos (if damaged)
We will resolve the issue for you promptly.
8. Need Help?
If you have any questions about delivery or tracking, our team is here to support you: