Terms and Conditions

These Terms & Conditions outline the rules for using our website and placing orders with Vellomi. By using our site, you agree to the terms below.

1. About us

This website is operated by Vellomi. Throughout the site, the terms “we”, “us”, and “our” refer to Vellomi.

We offer skincare accessories and beauty tools designed to support and enhance your everyday skincare routine.

Contact email: info@vellomi.com
Business address: Scentify Ltd C4 Goldbank Business Park Wilton Road Humberston North East Lincolnshire DN36 4AW

2. Use of our website

By using our website, you agree not to:

✓ Use the site for unlawful or fraudulent purposes

✓ Interfere with site functionality or security

✓ Copy, reproduce, or distribute content without permission

We may update, suspend, or modify the website at any time to improve the customer experience or maintain site security.

3. Product information

We aim to ensure that all product descriptions, images, pricing, and availability information on our website are accurate.

The LunaLift™ Wand is a skincare enhancement tool intended to support your skincare routine. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition.

Product images and colours may vary slightly depending on your screen, lighting, or device settings.

4. Pricing & payments

All prices shown on our website are listed in the currency displayed at checkout and are accurate at the time of listing.

We accept secure payment methods including:

✓ Debit and credit cards

✓ PayPal

✓ Shop Pay, Apple Pay, and Google Pay where available

Your payment details are encrypted and processed securely. We do not store full card details.

5. Order confirmation & acceptance

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order. This does not mean your order has been accepted.

Your order is accepted once it has been processed and dispatched.

We may cancel an order if:

✓ An item is unavailable

✓ There is a pricing or listing error

✓ Payment cannot be authorised

✓ Fraudulent or suspicious activity is detected

If an order is cancelled after payment has been taken, any refund due will be issued promptly.

6. Shipping & delivery

Delivery times shown on our website are estimates only and may vary depending on destination, courier performance, and seasonal demand.

Full delivery details are available in our Shipping Policy.

Once your order has been dispatched, it is your responsibility to monitor tracking updates and ensure delivery information is correct.

7. Returns & refunds

We offer a 30-day returns policy on eligible items, subject to the conditions set out in our Returns Policy.

Due to hygiene reasons, returns are only accepted for unused items returned in their original condition and packaging, unless the item is faulty or not as described.

Nothing in these terms affects your statutory rights under applicable consumer law.

8. Product use

The LunaLift™ Wand should be used only as directed and for its intended cosmetic and skincare-supporting purpose.

You are responsible for reading any instructions, care guidance, and safety information provided with the product before use.

If you have sensitive skin, a skin condition, or medical concerns, you should seek professional advice before use.

9. Billing information

You agree to provide current, complete, and accurate billing, shipping, and contact information for all orders placed through our website.

10. Prohibited uses

✓ Uploading malicious code or attempting to disrupt the website

✓ Data scraping or unauthorised copying of site content

✓ Harassing, threatening, or abusing staff or other users

✓ Impersonation, misrepresentation, or fraudulent activity

11. Intellectual property

All content on this website, including text, images, branding, graphics, and design elements, is owned by or licensed to Vellomi and may not be used without our prior written permission.

12. Limitation of liability

To the extent permitted by law, we are not liable for:

✓ Delays caused by couriers or events outside our reasonable control

✓ Loss arising from misuse of the product or failure to follow instructions

✓ Temporary website interruptions, technical issues, or maintenance

Nothing in these terms excludes or limits any liability that cannot legally be excluded, and your statutory rights remain unaffected.

13. Changes to these terms

We may update these Terms & Conditions from time to time. Any updates will be posted on this page, and your continued use of the website means you accept those changes.

14. Contact us

If you have any questions about these Terms & Conditions, please contact us at info@vellomi.com.